Frequently Asked Questions

Do you have a question about the BNFit app? You can find the answer below.

Method Connecting the activity tracker Synchronization issues

Method Connecting the activity tracker Synchronization issues Community Password Privacy Other

Method

How can you accrue Benefits?

There are various methods to accumulate Benefits within our app. Essentially, Benefits are earned through active participation. For every 1,000 steps or 10 minutes of physical activity, you receive one Benefit.

You may engage in exercise as much as you desire; however, you can accumulate a maximum of 10 Benefits per day through physical activity. We have intentionally adopted this strategy as it establishes a daily, attainable objective for all individuals. Our experience has demonstrated that such a target is particularly motivating.

You can also earn Benefits by engaging in activities (social, sporting, educational, or cultural) organized within the BNFit app, such as challenges. There is no daily limit on these.

You can indeed earn more than 10 Benefits each day.

How does Benefit distribution function?

Benefits are distributed via the marketplace. This marketplace will feature various offerings tailored to each community. Have you identified an item that interests you and wish to acquire it? Always take the time to thoroughly read the description and purchasing process beforehand. These details typically outline how to obtain an item and the necessary steps to receive it.

What are movement minutes and how can I track them?

In addition to steps, you can also monitor minutes of activity. A complete 10 minutes of movement awards you 1 Benefit.

Movement minutes encompass activities such as cycling, swimming, yoga, and more. This includes any form of movement that can be tracked through an application (e.g., Strava, Runkeeper) or a wearable device (e.g., Garmin, Polar, Suunto, Samsung).

To monitor your activity minutes, choose your activity in the external application or wearable device and press “start” and “stop”. Once saved, your activity minutes will be transferred and converted into Benefits.

The movement that generates steps is not converted twice into minutes of activity.

Is there a limit on the disbursement of Benefits?

There may be a cap on the number of Benefits you can utilize within your community annually. This is established by your employer. In the application, this is referred to as a “spending limit”. This limit applies to each employee on an annual basis and is uniform for all.

If a limit is applicable, it will be indicated under ‘Marketplace’ by a yellow bar.

Example:

In the example below, 200 Benefits may be issued, and 10 Benefits have already been distributed. Consequently, the yellow bar indicates that 190 Benefits remain available for issuance.
By clicking on the (+) on the right, you can view additional details:
- How many Benefits were you permitted to utilize in total this year?
- How many Benefits have you already utilized this year?
- How many Benefits are you still permitted to utilize this year?

Can I access the record of my purchase history?

You can access your purchase history through “Your Profile” (the icon located in the bottom right corner) and “Preferences”. At the bottom, you will find “My Purchases”.

Here, you can access both your purchases (‘Spend Benefits’) and your earnings (‘Earn Benefits’).

How do the statistics function?

The application features two categories of statistics:

1. Community Metrics (on community page):

“Average daily steps/movement time”: calculated over the entire duration since the community’s inception
“Total steps/movement time”: cumulative total of all users since the community’s establishment
Graph: presents a weekly overview, encompassing each of the last 7 days

2. Personal statistics (within your profile):

“Daily average – you”: your individual daily average since you began utilizing the app.
“Daily average – community”: the average of other users within your community for comparative purposes.
Graph: presents a weekly overview, encompassing each of the last seven days.

The statistical data is updated automatically:

Data from the past three days is automatically transmitted to our server every hour, irrespective of whether the app is active.
However, it is highly advisable to manually open the BNFit app regularly to facilitate further synchronization.

Connecting the activity tracker

Can I link another activity tracker to the BNFit app?

A direct connection to the BNFit app is exclusively available through Apple Health or Google Health Connect.

All other activity trackers, including sports watch applications or pedometers such as Garmin, Polar, Fitbit, and others, can be integrated with Apple Health or Google Health Connect. This integration translates your steps or active movement minutes into benefits. It is important to note that some of these applications do not sync continuously with Apple Health or Google Health Connect, often syncing only once every 24 hours, and the data can only be transferred to our BNFit app following synchronization.

You can link multiple trackers or applications to Apple Health or Google Fit / Google Health Connect.

For additional information:

How do I connect to my Apple Watch?

BNFit obtains data from Apple Health. Therefore, only the connection to Apple Health is necessary.

How do I connect to my Garmin?

iOS (Apple iPhone)

1. Install Garmin Connect.
2. Navigate to: More > Settings > Health Sharing > Apple Health.
3. Select the data you wish to share.
4. BNFit will automatically access this data.

Android Smartphones

1. Install Garmin Connect and connect to Health Connect in the settings for Android version 14 or higher.
2. Install Health Sync* as an intermediary app for lower versions of Android.
3. If you are using the Health Sync intermediary app: Select Garmin as the source. Select Google Fit or Health Connect as the destination.
4. Follow the pairing instructions and provide access.
5. Turn OFF ‘Activity Tracking’ in Google Fit > Settings.
6. BNFit retrieves the data.

*Health Sync serves as an intermediary application that transmits data between different apps. Following a one-week trial period, you will receive a one-time payment of €3.45. BNFit will reimburse this amount to your account in the Benefits section of the app upon submission of your receipt to info@bnfit.be.

How do I connect to my Fitbit?

iOS (Apple iPhone)

With iOS (Apple Health), you can connect the BNFit app to your Fitbit via Sync Solver for Fitbit.

Android Smartphones

1. Download Fitbit and FitToFit (free).
2. Launch FitToFit:
– Link to your Fitbit account.
– Integrate with Google Fit or Health Connect.
– Select the data you wish to share.
3. In Google Fit, navigate to Settings and disable “Activity Tracking”.
4. BNFit retrieves data from the Fitbit application.

How do I connect to my Samsung Watch?

1. Install Samsung Health and Health Sync*.
2. In Health Sync, select:
– Samsung Health as the source.
– Google Fit or Health Connect as the destination.
3. In Google Fit > Settings > turn OFF ‘Activity tracking’.
4. BNFit accesses the data.

How do I connect to my Polar?

iOS (Apple iPhone)

1. Install Polar Flow application.
2. Navigate to: More > Settings > Health Sharing > Apple Health.
3. Select the data you wish to share.
4. BNFit will automatically access this data.

Android Smartphones

1. Install Polar Flow application.
2. Connect Polar Flow with Google Fit or Health Connect:
– In Polar Flow: Navigate to Settings > Google Fit or Health Connect
– Follow the instructions to establish a connection.
3. In Google Fit, navigate to Settings and disable “Activity Tracking”.
4. BNFit retrieves data through Google Fit or Health Connect.

How do I connect to my Strava?

iOS (Apple iPhone)

1. Install Strava.
2. Connect with Apple Health: Settings > Health.
3. BNFit accesses the data through Apple Health.

Android Smartphones

1. Synchronize Strava with Google Fit or Health Connect:
– Strava > Settings > Connections > Google Fit or Health Connect.
2. BNFit automatically reads data when an activity is logged in Strava.

Synchronization issues

Solution for iPhone (iOS)

How does the connection work?

BNFit does not retrieve data directly from your smartwatch. The route is always: Smartwatch or phone → Health app (Apple Health in this case) → BNFit.

If the data is not in your health app, BNFit cannot retrieve it.

1: Check Apple Health to see if your steps are there

Open the Health app > Overview > Activity > Steps.
Can’t see anything? Then reconnect your smartwatch or pedometer to Apple Health.

2: Check that BNFit has access

Go to Settings (gear icon) > Privacy & Security > Health > BNFit > Set all sliders to green.

3: Restart the connection

Turn off access in step 2 > Close settings > Turn it back on.

4: Check iOS version

iOS 16 or older sometimes has slower loading times > Update to iOS 17 or higher if possible.

5: Pay attention to energy-saving mode

Is this turned on? If so, background processes (such as synchronization) may sometimes be paused.

Solution for Android - General (non-Samsung)

How does the connection work?

BNFit does not retrieve data directly from your smartwatch. The route is always: Smartwatch or phone → Health app (Google Fit or Health Connect in this case) → BNFit.

If the data is not in your health app, BNFit cannot retrieve it.

❗️Please note: Starting with Android 13, BNFit uses Health Connect for a more secure data connection. On older devices (Android 10-12), the connection often still goes through Google Fit.

Step 1: Which version do you have?

Go to Settings > About phone > Android version.

Android 13 or 14: Use Health Connect.
Android 10-12: Usually via Google Fit, unless you have installed Health Connect separately.

Step 2: Basic check

Check whether steps are recorded in Google Fit/Health Connect.
Open Google Fit > Daily summary > Can you see your steps?
Or: Open Health Connect > Data & access > View activities.

Check permissions:

Android 13+: Settings > Apps > BNFit > Permissions > Set Body activity, Physical activity, Health data to Allow.
Android 10-12: Sometimes it is called Sensors or Motion.

Step 3: Turn off battery optimization

Android 13 or 14: Settings > Battery > Battery optimization > Select BNFit > Don’t optimize.
Android 10-12: Sometimes this is called App battery management or Allow background activity.

Step 4: Reconnect

Open BNFit > Settings > Connection with Google Fit/Health Connect > Disconnect > Reconnect > Grant all permissions.

Solution for Samsung - Extra steps

How does the connection work?

BNFit does not retrieve data directly from your smartwatch. The route is always: Smartwatch or phone → Health app (Samsung Health in this case) → BNFit.

If the data is not in your health app, BNFit cannot retrieve it.

❗️Please note: BNFit cannot link directly to Samsung Health → an intermediate step via Health Connect is required.

Step 1: The role of Health Connect

Health Connect is the link between BNFit and your step counter app, such as Google Fit or Samsung Health. BNFit receives your steps via Health Connect. If something goes wrong here, your steps will not be synchronized.

👉 Tip: Preferably use Google Fit instead of Samsung Health. Google Fit is faster, more reliable, and causes fewer synchronization issues.

Step 2: Check Health Connect permissions

Open the Health Connect app (search for “Health Connect” in the Play Store and open the app).
Go to “App permissions”.
Check that BNFit and Google Fit are listed under “Access allowed”.
If you don’t see one of them, tap on it and grant access to your steps.

For example, if you tap on BNFit, a screen will appear where you can enable your step data.

Step 3: Still not syncing?

Open Health Connect again.
Go to: “Data and access” → “Steps” → ‘Items’ → “Today”.
Here you can see what data Health Connect has received from Google Fit.

If this is empty or you don’t have access to this section, it means that Google Fit is not syncing data with Health Connect.

We recommend checking the settings in Google Fit. If necessary, try revoking the permissions and then reassigning them.

More support is available at: https://support.google.com/fit/answer/12830119?hl=nl-BE

Step 4: Known Samsung issues

Galaxy A series & M series: often stricter battery limits > synchronization sometimes only works when the app is opened.
One UI 6 (Android 14): some permissions reset after update > recheck Manage Access in Health Connect.
Samsung Watch users: make sure your watch syncs with Samsung Health before opening BNFit.

Step 5: Common pitfalls

Double connections (e.g., Google Fit and Samsung Health at the same time) > can cause confusion > choose one route.
VPN or battery saving can block background data.
Phone not opened for a long time > some brands pause apps that > have not been used for 3 days.

Step 6: Problems continue to occur?

Restart the device; a simple restart often solves unexpected problems.
Reinstall our app.
Turn Health Connect permissions (for BNFit and Google Fit) off and then on again.
Turn off battery saving and optimizations for our app, Google Fit, and Health Connect, as these can limit synchronization.
Ensure that BNFit, Google Fit, and Health Connect are always up to date.

Step 7: If nothing helps

📧 info@bnfit.be
📲 In-app: Settings > Help

Please provide the following information:

Device + Android/iOS version
Health app used
Screenshots of your steps in the health app and BNFit

Community

I am unable to view or access the community leaderboard. What is the reason for this?

To access the community rankings, you must 1) receive approval from your internal BNFit administrator and 2) share your own data or progress with the community. You can conveniently accomplish this by selecting “Share my progress” through one of the following methods:

through the ‘Community’ tab and homepage (refer to the image on the left/top)
through the ‘Community’ tab and rankings (refer to the image in the middle)
through the ‘Profile’ tab and profile settings (refer to the image on the right/bottom)

How does community leadership function?

A new ranking commences each week, spanning from Monday to Sunday. At the week’s conclusion, the ranking is reset. The subsequent week offers a fresh start with a clean slate.

This ranking pertains to the community or organization to which you belong. The community ranking takes into account both steps and active minutes of movement. All steps and active minutes are automatically recorded from the moment you log them.

Password

I have forgotten my personal password. How can I resolve this?

When you established your profile, you were prompted to select a personal password. It was required to include at least one digit. If you forget your password, simply click “Forgot Password”. You will be asked to re-enter your email address. Please note: this must be the same email address you used to create your profile.

You will subsequently receive an email, allowing you to establish a new password through the link provided in the message.

Privacy

What concerns exist regarding privacy?

Your data privacy is our foremost priority. Our privacy policy can be accessed here: https://bnfit.be/en/privacy-policy/

What data is recorded?

We do not retain any data beyond the information you provide.

The data at our disposal:

First Name
Last Name
Email Address
Benefits Status
Purchase Status

Other

What are the minimum application requirements?

To utilize the BNFit app on your smartphone, you must have the following version:

iOS: version 16 or higher
Android: version 9 or higher

You can verify this in the Settings of your smartphone.

If you maintain your smartphone’s software up to date, these requirements should not pose any issues. Typically, your smartphone will execute these updates automatically. In exceptional instances, the BNFit app may become inaccessible. You may always reach out to info@bnfit.be for assistance. We are pleased to help.

What is Google Health Connect?

As of June 30, 2025, Google Fit will cease to exist and operate, being succeeded by Google Health Connect.

For additional details: https://support.google.com/fit/answer/12830119?hl=nl